Privacy Policy
Last Updated: January 2025
At myrnexolvia, we take your privacy seriously. This document explains how we handle your personal information when you use our educational services focused on entrepreneurial skills development.
We operate under Australian privacy legislation, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). Our approach is straightforward – we collect what we need, protect what we hold, and respect your rights throughout.
Information We Collect
When you interact with myrnexolvia, we gather different types of information depending on how you engage with us.
Information You Provide Directly
This includes details you share when creating an account, enrolling in programs, or contacting us:
- Name, email address, and phone number
- Postal address for correspondence and certification delivery
- Educational background and professional experience
- Payment information processed through secure third-party providers
- Program preferences and learning goals
- Communications you send to our support team
Automatically Collected Information
Our systems collect technical data when you visit our website:
- IP address and general location information
- Browser type, device information, and operating system
- Pages visited and time spent on our platform
- Referring website and search terms used to find us
- Course progress and completion data
How We Use Your Information
We're not in the business of selling data. Everything we collect serves specific purposes related to delivering quality education.
| Purpose | Details |
|---|---|
| Program Delivery | Providing access to educational materials, tracking progress, and issuing certificates |
| Communication | Sending course updates, responding to inquiries, and sharing relevant program information |
| Payment Processing | Managing enrollments and processing transactions securely |
| Platform Improvement | Analyzing usage patterns to enhance user experience and educational content |
| Legal Compliance | Meeting regulatory requirements and protecting our rights |
Marketing Communications: We'll only send promotional materials if you've opted in. You can unsubscribe anytime using the link in our emails or by contacting us directly.
Data Sharing and Disclosure
We keep your information within a tight circle. Here's who might see it and why.
Service Providers
We work with trusted partners who help us operate our platform. These include hosting providers, payment processors, and email service providers. They're bound by confidentiality agreements and can only use your data for the specific services they provide to us.
Legal Requirements
Sometimes we're legally required to disclose information – for example, responding to valid court orders or protecting someone's safety. We'll always assess these requests carefully and only share what's genuinely necessary.
Business Transfers
If myrnexolvia were to merge with another organization or undergo restructuring, your information might transfer as part of that process. Any new entity would need to honor the commitments made in this policy.
We don't sell personal information to third parties. We don't share your data with advertisers or data brokers.
Your Privacy Rights
Australian privacy law gives you several rights regarding your personal information. Here's what you can do.
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
Correct Information
Ask us to update or correct inaccurate details. You can also update most information directly through your account settings.
Delete Your Data
Request deletion of your personal information, subject to any legal obligations we have to retain certain records.
Restrict Processing
Ask us to limit how we use your information in certain circumstances, such as while we verify its accuracy.
Data Portability
Receive your data in a structured, commonly used format that you can transfer to another service provider.
Withdraw Consent
Opt out of marketing communications or withdraw consent for processing where we've relied on your agreement.
To exercise any of these rights, email us at info@myrnexolvia.com with your request. We'll need to verify your identity before processing most requests – this protects your information from unauthorized access.
Data Security Measures
Protecting your information is something we take seriously, though no system is completely foolproof.
We use industry-standard encryption for data transmission (TLS/SSL protocols). Our databases are protected with access controls that limit who can view your information. We conduct regular security assessments and update our practices based on current threats.
Staff members only access personal data when necessary for their role. We provide ongoing training about privacy and security best practices.
Your Role: Keep your account credentials confidential. Use a strong, unique password and don't share your login details with others. Let us know immediately if you suspect unauthorized access to your account.
Data Retention
We don't keep information longer than necessary. Here's our general approach to retention periods.
Active Students
While you're enrolled in programs, we maintain your complete records to support your learning journey and provide certificates.
Completed Programs
After you finish a program, we retain educational records for seven years. This allows us to verify certifications and respond to future inquiries about your achievements.
Account Deletion
If you request account deletion, we'll remove your personal information within 30 days, except where we're required to keep certain records for legal or regulatory purposes.
Marketing Data
If you unsubscribe from marketing communications, we'll suppress your contact information from promotional lists but may retain it to ensure we don't accidentally contact you again.
Cookies and Tracking
Like most websites, we use cookies and similar technologies. These small files help our platform function properly and remember your preferences.
Essential Cookies
These are necessary for our website to work. They enable basic functions like page navigation and access to secure areas. The platform won't function properly without them.
Performance Cookies
These help us understand how visitors use our site – which pages are most popular, how long people spend on different sections, and where users encounter problems. This information is aggregated and anonymous.
Preference Cookies
These remember your choices and settings to provide a more personalized experience – like your language preference or which notifications you want to receive.
You can control cookie settings through your browser. Blocking certain cookies might affect platform functionality or your user experience.
International Data Transfers
myrnexolvia operates primarily in Australia, and we store data on servers located here. Some of our service providers may process information outside Australia.
When we transfer data internationally, we ensure appropriate safeguards are in place. This might include using providers certified under recognized privacy frameworks or entering into standard contractual clauses.
Rest assured that regardless of where data is processed, we maintain the same level of protection outlined in this policy.
Children's Privacy
Our programs target adult learners developing entrepreneurial skills. We don't knowingly collect information from individuals under 18 without parental consent.
If we discover we've inadvertently collected data from someone under 18 without proper authorization, we'll delete it promptly. If you believe we have information about a minor, please contact us immediately.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.
The "Last Updated" date at the top of this page shows when we last revised the policy. We encourage you to review it periodically to stay informed about how we protect your information.
Continuing to use our services after changes take effect means you accept the updated policy.
Complaints and Concerns
If you're not satisfied with how we've handled your personal information, we want to know about it.
First, reach out to us directly using the contact details below. We'll investigate your concern and respond within a reasonable timeframe – usually within 30 days.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're an independent body that handles privacy complaints and can investigate matters if needed.
Contact Our Privacy Team
Questions about this policy? Want to exercise your privacy rights? Get in touch with us.